Shipping policy

Shipping & Pre-Order Policy

At House of Hide, we create handcrafted leather goods in small batches, with an emphasis on sustainability and timeless design. Below you’ll find everything you need to know about our pre-order process, domestic and international shipping, and what to expect after you place your order.

Pre-Orders

  • Estimated delivery timeframe for Australian orders is approximately 3–5 weeks.
  • This allows time to source quality materials, handcraft your leather item, and complete packaging and quality control.
  • This timeframe is an estimate and may be impacted by customs, weekends, public holidays, or freight delays beyond our control.

To keep our environmental impact low and offer free shipping on Australian orders over $400.

We consolidate orders into monthly bulk shipments rather than dispatching each piece individually.

We cannot guarantee exact production timelines once an order is placed, but you’re always welcome to reach out for an update.

Please note: Refunds are not available for delays within the estimated delivery window.

Sustainability Commitment

We are proud to be part of the slow fashion movement.

  • All materials are responsibly sourced.
  • Our small-batch production helps us avoid overproduction and reduce waste.
  • We support skilled local artisans in Bali through fair wages and stable employment.

Shipping Within Australia

  • Standard shipping is free for orders over $400 (Australia only).
  • For orders under $400, standard shipping is calculated at checkout.
  • Express Post is available for an additional fee.
Pre-order items: Dispatch timeframes vary. These items will be shipped once they arrive at our studio and are ready for fulfillment.

Express Post does not speed up the production or pre-order timeframe, it only applies once your item is ready to ship.

You’ll receive tracking details as soon as your parcel has been packed.

Please ensure you provide a valid street address. A signature may be required on delivery. If no one is home, a collection card will be left by Australia Post.

House of Hide is not responsible for:

  • Delays once an order has been dispatched
  • Lost or stolen parcels
  • Damage during transit

International Shipping

We ship worldwide using Australia Post, DHL, or a trusted equivalent. Delivery timeframes vary depending on your location and local postal systems.

  • Deliveries occur Monday to Friday between 8am–6pm.
  • A signature may be required upon delivery. Please ensure someone is available during these times.
  • Once dispatched, parcels cannot be redirected or updated with new delivery details.
  • You will receive a tracking email once your order has shipped. Please check your spam or junk folder if it doesn’t arrive.

House of Hide is not liable for:

  • Delays caused by customs or freight carriers
  • Lost or stolen items
  • Incorrect delivery addresses or failure to pay local taxes/duties

No returns or exchanges for international purchases. All sales final.

Duties, Taxes & Customs

  • Taxes and import duties are not included in your order total or shipping fee.
  • These charges are the responsibility of the recipient.
  • We are legally required to declare the accurate value of goods for export.

For UK Customers:
Orders shipped to the UK may incur VAT or customs duties upon arrival. These are not collected at checkout and must be paid by the recipient prior to delivery. We recommend checking with UK customs for the latest import requirements.

For New Zealand Customers:
We do not collect NZ GST at checkout. Your parcel may be subject to GST or import fees on arrival, especially on larger orders. Please monitor your tracking and be aware of potential customs notices.

To request insurance or signature on delivery, please contact us at:
admin@houseofhide.com.au before your order is shipped.

Questions?

We’re here to help. If you have any questions or need an update on your order, don’t hesitate to reach out to us via email. We're always happy to support you with any delivery enquiries.